Refund policy
Return & Refund Policy
At Zero Percentile, customer satisfaction is our priority.
Return Eligibility
You may request a return within 7 days of receiving your order if:
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The product is damaged during transit.
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You received the wrong product.
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The product has a manufacturing defect.
To qualify for a return, the product must:
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Be unused and unwashed.
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Have all original tags attached.
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Be returned in its original packaging.
Non-Returnable Items
Returns are not accepted for:
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Used or washed products.
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Products without original tags.
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Products damaged after delivery due to misuse.
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Sale or clearance items unless defective.
Refund Process
After receiving and inspecting your returned product, eligible refunds will be processed within 5–7 business days to the original payment method.
Exchanges
Size exchanges are available subject to stock availability.